Erroway Technologies Limited
Terms of Service
Last Updated: February 11, 2026
Company Registration No: 9277112
Lagos, Nigeria
In Short
Erroway is a marketplace connecting you with independent experience providers—we don't own or operate the experiences.
You must be 18+ to use the platform and are responsible for providing accurate booking information.
Payments are processed by Paystack; refunds follow the cancellation policy displayed at booking.
Do not initiate chargebacks without contacting us first—this may result in account suspension.
No off-platform transactions allowed—this protects marketplace integrity.
Platform is provided "as is" with no warranties; liability is capped at your booking amount.
Disputes are resolved through negotiation, then mediation, then courts in Lagos only.
Introduction
Welcome to Erroway. These Terms of Service ("Terms") constitute a legally binding agreement between you and Erroway Technologies Limited ("Erroway", "we", "us", or "our") governing your access to and use of the Erroway website, web application, and related services (the "Platform").
Erroway Technologies Limited is a company registered in Nigeria under Company Registration No: 9277112.
Company Details
Acceptance: By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access or use the Platform. Continued use after changes constitutes acceptance.
What Erroway Does
Erroway operates as a marketplace platform that connects users with independent experience providers ("Partners") offering curated experiences and packages in Lagos, Nigeria.
Marketplace Status
- We do not own, operate, or control the experiences listed.
- We do not act as the direct service provider unless explicitly stated.
- We facilitate bookings and payment processing between users and Partners.
- Experience providers are independent contractors, not employees or agents of Erroway.
When you make a booking, you are entering into a separate agreement with the Partner providing that experience. Erroway is not a party to that agreement and is not responsible for the delivery or quality of the experience.
Eligibility
You must be at least 18 years old to use Erroway.
By using the Platform, you represent and warrant that:
- You are at least 18 years of age.
- You have legal capacity to enter into binding contracts.
- All information you provide is accurate, complete, and truthful.
- You will comply with these Terms and all applicable laws.
Account & Information Accuracy
You are solely responsible for:
- Providing accurate, current, and complete booking information.
- Maintaining the confidentiality of your account credentials (if applicable).
- All activities that occur under your account.
- Ensuring your contact details are correct and up-to-date.
Erroway is not responsible for failed bookings, missed communications, or losses resulting from incorrect information provided by you.
Platform Fees & Revenue Model
Fee Structure
Erroway earns revenue through:
- Commission or service fees charged to Partners on confirmed bookings;
- Service fees included within the booking price displayed to users;
- Administrative or processing fees where applicable.
Pricing Transparency
All booking prices are displayed prior to payment. The final checkout amount includes the base Partner price, any platform service fee, and applicable taxes. We do not add hidden fees after checkout.
Fee Adjustments
Erroway reserves the right to adjust commission rates or introduce new monetization features, provided such changes do not retroactively affect completed bookings.
No Agency Relationship
Payment collection by Erroway does not create an employment relationship, joint venture, or partnership with any Partner. Partners remain solely responsible for delivering booked experiences.
Bookings & Payments
- Payments are processed securely through Paystack or other approved providers.
- Erroway does not store your full card details.
- Payment processors may charge transaction fees per their own terms.
- All booking prices are displayed prior to payment confirmation.
- Final amount includes base price, platform service fee, and applicable taxes.
- No hidden fees are added after checkout.
Cancellation & Refunds
Refunds are governed by the cancellation policy displayed at the time of booking. Erroway applies automated, policy-based rules for refund eligibility.
Refunds processed through original payment method. Platform fees may be refunded in full or in part per policy. Payment processor fees may not be refundable where non-recoverable.
Considered non-refundable under the stated cancellation policy.
Erroway reserves the right to review disputes in cases of fraud, platform error, or exceptional circumstances.
Chargebacks & Payment Disputes
If you initiate a chargeback, reversal, or payment dispute through your bank or payment provider:
Erroway reserves the right to suspend accounts, restrict future bookings, and provide transaction records to Paystack, banks, or card networks to defend against fraudulent chargebacks.
Where a chargeback is found fraudulent or unjustified, you remain liable for the full booking amount plus any chargeback fees or administrative costs incurred.
Users agree not to initiate chargebacks without first contacting Erroway support for resolution. We may share relevant booking data with financial institutions for dispute investigation.
Important: Filing a fraudulent chargeback after receiving services constitutes a breach of this Agreement. We may suspend accounts involved in abusive payment disputes and recover all associated costs.
Anti-Circumvention & Off-Platform Transactions
Users and Partners agree not to circumvent the Platform by arranging bookings outside Erroway after initial contact through the Platform, or use Erroway solely to identify partners and complete transactions externally.
Prohibited Actions
- Sharing direct contact details to avoid platform fees
- Soliciting off-platform transactions after discovery via Erroway
- Diverting bookings to external payment methods
- Any attempt to bypass Erroway's commission structure
Enforcement: If circumvention is determined, accounts may be suspended or terminated, access to future bookings restricted, and Erroway may recover platform fees that would have applied to the transaction. This protects marketplace integrity and ensures platform sustainability.
Partner Responsibility
Partners are independent businesses and contractors. Erroway is not responsible for:
- The quality, safety, legality, or execution of experiences.
- Injuries, losses, or damages arising during participation.
- Partner cancellations, no-shows, or operational changes.
- Obtaining licenses, permits, or insurance required for experiences.
- Ensuring compliance with local laws and regulations.
Any claims relating to the delivery, quality, or safety of an experience must first be raised directly with the Partner. Erroway may assist in communication but is not liable for Partner actions or omissions.
User Conduct
You agree not to:
- Use the Platform for unlawful, fraudulent, or unauthorized purposes.
- Attempt to circumvent the booking system or security measures.
- Interfere with platform operations or other users' access.
- Harass, abuse, or threaten Partners or other users.
- Upload malicious code, viruses, or harmful content.
- Scrape, crawl, or data-mine the Platform without consent.
Erroway may suspend or terminate access for violations without prior notice where risk exists.
Account Suspension & Termination
Erroway reserves the right to suspend or terminate accounts that:
- Violate these Terms or applicable laws.
- Engage in fraud, abuse, or chargeback exploitation.
- Attempt to circumvent platform policies or fees.
- Create risk to users, Partners, or platform integrity.
- Remain inactive for extended periods.
No warning is required where immediate risk exists. Users may discontinue use at any time by ceasing to access the Platform.
Intellectual Property
All content on Erroway—including logos, branding, design, platform structure, software, databases, and written materials—is owned by Erroway Technologies Limited or licensed to us, protected by copyright, trademark, and other intellectual property laws.
You may not:
- Reproduce, copy, distribute, or create derivative works without written permission.
- Use our trademarks or branding without authorization.
- Reverse engineer or attempt to extract source code.
Platform Availability
We aim for reliable uptime but do not guarantee uninterrupted access. The Platform is provided on an "as available" basis.
Erroway may:
- Perform scheduled or emergency maintenance.
- Update features, interfaces, or functionality.
- Modify, suspend, or discontinue services or features.
We are not liable for temporary outages, technical errors, data loss, or system downtime.
Beta & Early-Stage Service
Erroway is an evolving marketplace platform. Certain features may be newly released, experimental, or in beta form.
Acknowledgments
- Some features may contain errors or limited functionality.
- Performance and availability may evolve over time.
- Platform updates may modify workflows or user experience.
- Minor bugs, downtime, or interface changes may occur.
Erroway is not liable for minor technical errors, feature changes, or temporary instability associated with platform development. By using Erroway, you accept that the platform is continuously improving.
No Warranty Disclaimer
The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied.
Disclaimed Warranties
To the maximum extent permitted under Nigerian law, Erroway disclaims:
- Implied warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
- Continuous, secure, or error-free operation
Erroway does not guarantee that experiences will meet personal expectations, that listings are always accurate or up-to-date, or that the Platform will be free from bugs or interruptions. Use of the Platform is at your own risk.
Limitation of Liability
To the maximum extent permitted by applicable law:
Excluded Damages
Erroway shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, data, or personal dissatisfaction with an experience delivered by a Partner.
Liability Cap
Erroway's total aggregate liability arising out of or relating to any booking shall not exceed the total amount paid by you for the specific booking giving rise to the claim.
Exceptions
Nothing in this Agreement excludes liability that cannot be excluded under applicable Nigerian law (including fraud, death, or personal injury caused by negligence).
Indemnity
You agree to indemnify, defend, and hold harmless Erroway Technologies Limited, its directors, officers, employees, affiliates, and agents from any claims, damages, liabilities, costs, or expenses (including reasonable legal fees) arising from:
- Your misuse of the Platform or violation of these Terms.
- Your violation of any third-party rights, including Partners.
- Disputes between you and any Partner or other user.
- Any content you submit or transmit through the Platform.
Force Majeure
Erroway shall not be liable for delays or failures to perform resulting from events beyond reasonable control, including but not limited to:
Dispute Resolution
This Agreement is governed by the laws of the Federal Republic of Nigeria. Any dispute shall be resolved through the following process:
Parties first attempt to resolve disputes through direct communication with Erroway support at support@erroway.com.
If unresolved within 30 days, disputes are referred to mediation in Lagos, Nigeria.
If mediation fails, disputes are resolved exclusively in the courts of Lagos, Nigeria under Nigerian law.
Jurisdiction: The courts of Lagos State shall have exclusive jurisdiction over any disputes arising from these Terms. Do not allow foreign jurisdiction.
Electronic Communications Consent
By using the Platform, you consent to receive communications from Erroway electronically, including:
- Booking confirmations and receipts
- Cancellation and refund notifications
- Policy updates and Terms changes
- Marketing communications (if opted in)
- Security alerts and account notifications
You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.
General Provisions
Entire Agreement
These Terms constitute the entire agreement between you and Erroway regarding the Platform and supersede all prior agreements, communications, and proposals.
Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
No Waiver
Failure to enforce any right does not waive that right. Any waiver must be in writing.
Assignment
You may not assign these Terms without Erroway's consent. Erroway may assign these Terms in connection with a merger, acquisition, or sale of assets.
Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated via email or prominent notice on the Platform. Continued use after changes constitutes acceptance.
Update Log:
Questions about these Terms?
Contact our legal team for clarification.